Print quality or size
Show the whole sheet, then a close-up of the affected area. Include a ruler if the dimensions are the issue.
Existing order support
Report a print issue.
Tell us what happened with your order. We will review the details and confirm the next step before any reprint is produced.
Submitting a request does not automatically approve a reprint or refund.
How a request is reviewed
Send the details
Identify the order, affected items and what went wrong.
We review the job
We check the order and evidence, and may ask for more information.
Confirm the next step
Any approved reprint needs a confirmed quantity and artwork before production.
Useful evidence
Show the issue clearly.
Choose the examples that fit your problem. Keep the original prints and packaging available while your request is reviewed.
Wrong or damaged items
Show what arrived and any relevant packaging damage. Point out which item or quantity does not match the order.
A pressing problem
Show the result on the material. Share the material, temperature, time, pressure and peel method you used, if known.
Use JPEG, PNG or PDF files under 20 MB each. Leave payment details and unrelated personal information out of your photos. These uploads are evidence for review, not production artwork.
Artwork for the request
Start with the original job.
Use the same artwork
Choose the original-artwork option and identify the affected item. We will check whether the original production file is available and matches that job. If we need the file again, we will ask you.
Only part of a gang sheet
List the affected designs, their dimensions and the number of copies needed. Show their position on the sheet in your evidence. The reprint scope and layout must be confirmed before production.
A correction to the artwork
Choose the correction option and describe what needs to change. Do not use the proof-photo field as a production-artwork upload. We will confirm the file and approved scope before printing.
Request a review
Send us the details.
Use the checkout email and original order reference. Include the affected items, quantity and dimensions, then upload a clear proof photo. This form is for order support, not marketing signup.